1. Overview

Compare Finance Options Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you:

Visit our website

Submit an enquiry

Engage with our referral services

Interact with us via phone, email, SMS or social media

Are referred to us by a third party

“Personal information” means information or an opinion that identifies you or could reasonably identify you.

2. Applicable Laws

We comply with:

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

The Spam Act 2003 (Cth)

The General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable

If you are located in the European Union, additional rights may apply to you under the GDPR (see Section 11).

3. What Information We Collect

Depending on how you interact with us, we may collect:

Full name

Residential or postal address

Email address

Phone number

Date of birth

Employment and income details

Business information

Credit-related information (where required for finance enquiries)

Information about the asset or product you are enquiring about

Information you provide through forms, surveys or promotions

Website usage data including IP address, device type, browser type and pages visited

Marketing preferences

Any other information you choose to provide

We may also collect limited information about third parties where you provide it to us (for example, co-applicants or guarantors).

4. How We Collect Information

We collect personal information:

Directly from you when you:

Complete an online enquiry form

Start but do not complete a form

Contact us via phone, email or SMS

Engage with us through social media

Apply for employment

Participate in promotions or surveys

Automatically when you:

Visit our website

Click on our advertisements

Engage with digital marketing campaigns

We may use cookies and tracking technologies to improve user experience and marketing effectiveness. Cookies can be disabled via your browser settings.

We may use third-party tools such as Google Analytics to analyse website traffic and behaviour.

5. Why We Collect Your Information

We collect and use your personal information to:

Connect you with brokers, lenders or funders relevant to your enquiry

Provide quotes or finance-related information

Follow up on partially completed enquiries

Verify identity and eligibility

Improve our services and website experience

Manage internal administration and record keeping

Comply with legal and regulatory requirements

Send service-related communications

Send marketing communications (you may opt out at any time)

Assess employment applications

We only collect information that is reasonably necessary for our business functions.

6. Disclosure of Personal Information

As an online referral service, we may disclose your information to:

Licensed finance brokers

Lenders and funders

Aggregators

Service providers and contractors

IT and cloud storage providers

Professional advisers

Regulatory bodies where required by law

Some of these recipients may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

7. Data Security

We take reasonable steps to safeguard personal information through:

Secure cloud-based systems

Password protection and access controls

Restricted staff access

Administrative safeguards

However, no data transmission over the internet can be guaranteed as completely secure.

8. Access and Correction

You may request:

Access to the personal information we hold about you

Correction of inaccurate or outdated information

Deletion of your personal information (where permitted by law)

Withdrawal of marketing consent

To make a request, contact us using the details below. We may require identity verification before processing your request.

9. Business Transfers

If we undergo a business restructure, sale, merger or transfer of assets, your personal information may be transferred as part of that transaction, subject to confidentiality obligations.

10. Marketing Communications

We may send marketing communications via email, SMS or other electronic channels in accordance with the Spam Act 2003 (Cth).

You may opt out at any time by:

Clicking the unsubscribe link

Replying STOP to SMS messages

Contacting us directly

11. Additional Rights for EU Residents (GDPR)

If the GDPR applies to you, you may have the right to:

Access your data

Request correction

Request erasure

Restrict processing

Object to processing

Request data portability

Lodge a complaint with your local data protection authority

If required under Article 27 of the GDPR, we will appoint a representative within the European Union.

12. Complaints

If you have concerns about how we handle your personal information, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

13. Contact Details

Compare Finance Options
Email: [email protected]

Referral & Comparison Disclaimer

Compare Finance Options is an online referral and comparison platform.

We partner with licensed brokers and lenders to connect customers with suitable finance solutions. When you submit an enquiry, your information may be provided to one or more brokers or lenders from our network.

You will receive product information and documentation directly from the relevant lender or broker. Any ongoing finance relationship will be between you and that lender or broker.

We do not charge customers a fee for our referral service. We may receive a one-off commission or introduction fee from a lender or broker if your finance application proceeds.

Compare Finance Options does not compare every product in the market. Product availability may change from time to time. Not all lenders or products are available to every customer.

Brands or lenders mentioned on this website reflect commercial relationships held by brokers or funders within our network.